You may be using line item properties to store data about your customer's subscriptions, such as product customizations. When a recurring order is processed in Recharge, the line item properties are sent to Shopify and reflected in the order. This guide provides instructions on updating line item properties for existing customers.

Before you start

Line item properties can only be updated within the merchant portal. If you require the ability for customers to adjust line item properties through their customer portal, this will require custom code and use of the Recharge API, as this is not part of Recharge's turnkey solution.

Adjust line item properties for individual products

Complete the following steps to adjust line item properties:

1. Click Customers in your merchant portal and select Customers from the dropdown.
2. Search for and select the customer.
3. Click Actions on the product to update and select Edit line item properties.
   
4. Adjust properties as needed and click Save.
   

Bulk update line item properties for multiple products

There are two methods for adjusting the line item properties in bulk. Review the methods below and select the method based on your needs and preference. 

Method 1 - Multi-select tool

You can use the Multi-select tool to update the properties for individual subscriptions on the Subscriptions page. To process the update search and select the subscriptions to be updated on the Subscriptions page and use Properties in the Edit properties menu on the Actions dropdown. Review the Multi-select tool guide for detailed instructions.

Method 2 - Bulk Managing Subscriptions tool

Use the Bulk Managing Subscriptions tool to update the line item properties. To process this type of update you will need to complete the Importing Subscriptions template with:

• subscription_id
• properties

To make an update using the import tool: 

1. Use the Export Builder to pull the Subscriptions - All or Subscriptions - Active export. 
2. Copy and paste the required fields noted above from the Subscriptions export into the template file. All other columns in the template can be removed.
3. Once your CSV file is ready to import, follow steps 2 and 3 in the Bulk managing subscriptions guide to complete the update. 

Missing line item properties for some orders

Shopify Checkout Integration

If your store is using the Shopify Checkout Integration, the value for line item property subscription_id will not be displayed within Shopify orders as this property is not supported by Shopify.

Recharge Checkout on Shopify

If you use the Recharge Checkout on Shopify, you might notice that subscription line item properties are missing for certain products when viewing the various export CSV files.

This happens when customers add products through their customer portal, as the subscription line item properties are only required for products being added through the regular checkout process. Line item properties may also not appear if you have migrated your store to Recharge from another subscription platform.