Skip to main content

How can we help?

Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.

Working with third-party developers

Shopify Checkout integration Custom Recharge Checkout on BigCommerce BigCommerce Checkout Integration Migrated Shopify Checkout Integration
Sections

A third-party developer may be required in order to resolve issues unrelated to Recharge such as:

  • Custom theme edits that are not working properly
  • Javascript files from other unrelated features
  • Missing or not working file includes
  • Javascript errors

This article highlights the Recharge policy concerning third-party developers and associated work.

Third-party developer policy

While Recharge does seek to work with agencies that share the same value in providing high-quality services, sometimes it doesn't work out with the developer. Keep this in mind when hiring ANY developer, recommended by us or not:

  • Contracting a third-party developer is always at your own risk
  • We are not associated with said developers other than providing their names and/or contact information
  • Any work which you may have done on your store is at your discretion
  • We do not warranty any work that is done by those third-party developers

Note: Should a major problem arise with the Recharge app that we need to assist with, we will not be able to touch any customizations which may have been completed by your third-party developer. However, we can revert your site to a default state and reinstall our base code if requested.

Hire a developer or agency

Depending on your business needs and the scope of the project you may decide to work with a partner or with a larger agency. Review the Recharge Experts page for details on the contrast between Agency Partners and Upwork Experts to assess what approach best suits your needs.

Tips for working with third-party developers

From our experience, the keys to successfully engaging third-party developers are to:

  • Be specific with what you’re looking to accomplish  
  • Break out each component of what you’re requesting and provide examples whenever possible
  • Make sure when to get a quote for your entire project in advance of any work starting
  • If you add a new component mid-project, your cost may increase
  • If something was not clear on the project upfront, the cost may increase
  • If possible, be sure to get documentation on whatever has been done with a third-party developer.  In the case you need additional development work, this documentation can be extremely valuable

Become a partner

If you are interested in becoming a partner you can connect with our Partner teams using the following links:

Was this article helpful?
1 out of 1 found this helpful

Related articles

Didn’t find what you’re looking for?

Contact us