Adding a product to a new or existing order

You may need to add a new product to a customer's current subscription order. This guide provides instructions on how to add an additional product to a new or existing order.

Before you start

• If you are looking to replace a subscription product with a new subscription product, you can also use the swap button.
• Ensure the product you want to add is set to active and assigned to the Online Store sales channel on Shopify, otherwise it will not appear.

Step 1 - Locate the customer

1. Click Customers and select Customers from the dropdown in the merchant portal. 
2. Search for the specific customer who requires this new product. 
3. Click on the customer's name to open their customer account.

Step 2 - Add a new product

1. On the customer details page, locate the address where you would like to add a product. 
2. Select Add product.
3. Search for and select the product you wish to add to the customer's subscription.
4. Adjust the subscription details and set the charge date.

Cancel a previous subscription

If you are adding a new product to replace another product, you will also need to cancel or delete the previous product.