Offering free shipping to new customers

There may be times when you wish to offer free shipping to new customers while continuing to charge shipping for existing customers. For example, you can offer a temporary promotion that qualifies new customers for free shipping.

This guide explains how to configure your shipping settings to offer free shipping to new customers.

Step 1 - Configure shipping settings for recurring orders

Before you change your Shopify shipping settings, confirm that your Recharge shipping settings are configured successfully to charge existing customers. To ensure that existing customers still are charged their original shipping rates, set your recurring shipping rates to retain original shipping rates for future orders.

1. In the merchant portal, click Settings and select Shipping. 
2. Under Recurring shipping rates, select Retain original shipping rate for future orders.
   
    
3. Press Save. You will be prompted to confirm that you are okay with changing the shipping rates.
4. Click Yes, proceed.

By changing your shipping rates to retain the original shipping rate your customers will be charged the amount they paid for shipping on all recurring orders. You can also manually adjust the shipping rate at any time for a customer.

Step 2 - Configure free shipping rates

Use Recharge Shipping Zones to create zones, or update existing zones, with free shipping rates. 

Once you have configured your settings to retain the shipping rate, update the rates for any applicable zones to $0.00. You can also use the Add conditions option to offer free shipping only after a certain order threshold is met.

Tips

• Shopify merchants using the Recharge Checkout can create a workflow to automatically apply free shipping to the first charge only, and then charge customers a standard rate on recurring orders.
• You could also perform a bulk update to change the shipping rate for multiple subscriptions at any point in the subscription lifecycle.