Offering free shipping to new customers
There may be times when you wish to offer free shipping to new customers, but continue to charge shipping for existing customers. For example, you may want to offer a temporary promotion where new customers qualify for free shipping.
This guide will explain how to configure your shipping settings to offer free shipping to new customers.
- BigCommerce Checkout Integration
- Recharge Checkout on BigCommerce
Step 1 - Configure shipping settings for recurring orders
Before you change your Shopify shipping settings, confirm that your Recharge shipping settings are configured successfully to charge existing customers. To ensure that existing customers still are charged their original shipping rates, set your recurring shipping rates to retain original shipping rates for future orders.
- In the merchant portal, click Settings and select Shipping.
- Under Recurring shipping rates, select Retain original shipping rate for future orders.
- Press Save. You will be prompted to confirm that you are okay with changing the shipping rates.
- Click Yes, proceed.
By changing your shipping rates to retain the original shipping rate your customers will be charged the amount they paid for shipping on all recurring orders. You can also manually override the shipping rate at any time for a customer.
Step 2 - Configure free shipping rates
Recharge Shipping Zones
Merchants using Recharge Shipping Zones can create or update any zone to reflect a free shipping rate.
Once you have configured your settings to retain the shipping rate, update the rates for any applicable zones to $0.00. You can also use the Add conditions option to offer free shipping only after a certain order threshold is met.
Tips
- Shopify merchants using the Recharge Checkout can create a workflow to automatically apply free shipping to the first charge only, and then charge customers a standard rate on recurring orders.
- You could also perform a bulk update to change the shipping rate for multiple subscriptions at any point in the subscription lifecycle.