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RechargeSMS

Shopify Checkout integration Migrated Shopify Checkout Integration
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RechargeSMS is a transactional SMS tool that empowers customers to manage their subscriptions by text message. Using RechargeSMS can increase customer retention and Lifetime Value (LTV) by providing flexibility and gaining customer loyalty.

This article provides an overview of RechargeSMS, highlights key features, and provides steps to get started. 

Platform:
  • Shopify Checkout Integration
  • Migrated Shopify Checkout Integration

Before you start

  • RechargeSMS is for transactional messages only. Review the supported apps and integrations guide if you are considering marketing SMS messages.

RechargeSMS features

  • Real-time product swaps
  • Seamless order skipping
  • One-time product add-ons
  • Shipping and order date changes
  • Address changes
  • Integrate with customer support platforms like Gorgias and Zendesk
  • Reactivate cancelled subscriptions
  • Recharge SMS message templates

Benefits of RechargeSMS

  • Improve customer satisfaction and mitigate the need for subscribers to log in to the customer portal to manage their subscriptions. 
  • Increase retention and decrease customer service costs by automating text conversations.
  • 13x more customer engagement via SMS over traditional emails. 
  • 10% Monthly Recurring Revenue (MRR) growth by preventing cancellations with native win-back strategies. 

See Introducing RechargeSMS for more features, benefits, and merchant use cases. 

Get started

Ready to get started? Review Installing RechargeSMS for setup instructions. 

Once the initial setup is complete be sure to review RechargeSMS settings and features to ensure SMS is configured to your needs.

Considerations

 

Consideration

Notes
CBD Products

Due to US laws and legislation, RechargeSMS cannot support stores selling products containing cannabidiol (CBD). For further details, review the Selling CBD Products Using Recharge guide.
Phone numbers
  • The phone number used to send SMS messages to customers is randomly assigned by Recharge’s SMS provider.
  • RechargeSMS is only compatible with phone numbers originating from the United States and Canada (with +1 country code). Subscribe to the Recharge Changelog to be notified of feature releases.
Customer opt-in

Merchants cannot opt-in customers. Customers must opt-in using the checkout or landing page opt-in widgets.
Message delivery

RechargeSMS cannot guarantee the delivery of SMS messages. There may be times when a cell phone carrier fails to deliver or send a message due to system interruptions out of RechargeSMS's control.
Time zones

The time displayed on SMS messages is in UTC and is not adjusted to your or your customers' local time zones.
Updates to customers' phone numbers If a customer changes their phone number, they must re-opt into RechargeSMS. Customers can opt in using the checkout or landing page opt-in widgets.

 

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