Prevent fraud by setting order limits for your customers
Relevant to:
Shopify Checkout Integration
Migrated Shopify Checkout Integration
Use the fraud prevention setting to limit the number of orders a customer can place within a 24-hour period. This helps reduce fraudulent activity by preventing excessive or repeated order attempts.
This guide explains how this setting works and how to enable the setting.
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
How it works
Recharge tracks how many orders a customer places within a 24-hour period.
If a customer reaches the limit, Recharge does not process any additional order attempts during that window.
Recharge automatically resets the limit after 24 hours.
Note: The order limit applies to the entire customer profile, not individual addresses or subscriptions. For example, if the limit is set to 1 and a customer has multiple addresses with orders scheduled within the same 24-hour period, only one order will be processed.
Enable fraud prevention
Follow these steps to limit the number of orders a customer can place within a 24-hour period.
- In your Recharge admin, go to Settings.
- Select Order processing.
- Locate the Fraud prevention section.
- Select Limit customers to a set number of orders within a 24-hour period.
- Enter the maximum number of orders allowed per customer within 24 hours.
- Click Save.
Disable order limits
Follow these steps to allow customers to place unlimited orders within a 24-hour period.
- In your Recharge admin, go to Settings.
- Select Order processing.
- In the Fraud prevention section, select No limit. Allow customers to place multiple orders within 24 hours.
- Click Save.
Was this article helpful?
0 out of 0 found this helpful
