How to view and debug Concierge experiences using the Activity tab

Use the Activity tab to see how individual customers interact with Concierge. The Activity tab lets you search for a customer and understand the outcome of each interaction. This tool helps you quickly troubleshoot issues and confirm Concierge behavior per customer.

This guide explains how to use the Activity tab to view and debug Concierge experiences for individual customers.

Before you start

• You have Concierge enabled
• You've sent one message to the specific customer you're searching for

How it works

The Activity tab provides insights into how a Concierge experience performed for a specific customer. Each time a customer interacts with Concierge, they enter a flow, which Recharge records as a flow run. 

You can open a flow run to see:

• The results of each node in the Concierge experience 
• The actions performed

• Where the flow completed or failed

  

Recharge marks a flow run as failed if any node does not fully complete its task. For example, if a notification email doesn't send because a customer doesn't accept marketing emails, the flow will show as failed even if another action (like the customer receiving a reward) succeeds.

View and debug a customer’s Concierge activity

View the Activity tab in the Recharge merchant portal to review a customer's flow history and inspect how the flow performed for that customer:

1. In the Recharge merchant, select SMS and click Concierge. 
2. Click Activity from the Concierge navigation menu. 
3. Use the search bar to find a customer by name or email.
4. Click on the Flow name to view its status and open the detailed debug view.
5. Review the Execution results screen to understand how the customer interacted with each node in the experience:
   • Use the Data changes tab to understand the customer's current subscription and customer details
   • Use the Node results tab for a detailed look at the customer's experience after interacting with Concierge