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Understanding the Subscriptions tab in Recharge

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The Subscriptions tab in the merchant portal allows you to seamlessly view and edit your customers’ subscriptions in a convenient and centralized list.

This guide provides an overview of the Subscriptions tab, including available features, how to customize the view, and more information to help you effectively manage your subscriptions in Recharge.

View and explore subscriptions in Recharge

Select Customers from your merchant portal and click Subscriptions from the dropdown.

Note: Accounts must have the Customers permission setting enabled to see the Subscriptions tab. Refer to Enabling Recharge user and account permissions to learn more.

This page shows all of your customers’ subscriptions in a list view. You can scroll to the bottom to choose how many subscriptions you want to view per page. Refer to the following sections in this guide to learn more about the features on this page:

Search and filter subscriptions

The Subscriptions tab includes various search and filter options to help you efficiently find the subscriptions you want to view or edit.

Search for specific subscriptions

  1. Select Customers in the merchant portal and click Subscriptions from the dropdown.
  2. Click the dropdown next to the search field and choose your search option.
  3. Enter your search criteria in the search field and press Enter.
Note: It is recommended to include the full value of what you’re searching for to ensure the appropriate results are shown. For example, include the full email address with the domain when searching by the customer email: support@rechargeapps.com.

Search options

Search option

Definition
All  The All search option allows you to search for any of the accepted search options.
Customer email The customer’s email address associated with the subscription.
Note: You can only search for one email at a time and the entire email address must be entered, including the domain. For example: support@rechargeapps.com.
Customer name The customer’s full name.
Customer phone The phone number associated with the customer's account.
Customer address or Address ID

Use the customer's address associated with their account or numerical Address ID associated with a customer’s subscription. If you need to find Address IDs in Recharge:

  • Access the Charges, Orders, or Subscriptions exports.
  • View the Orders tab in your merchant portal.
  • Click into a customer’s account and view their Subscription orders page.
Subscription ID

The numerical Subscription ID associated with a customer’s subscription. If you need to find Subscription IDs in Recharge:

  • Access the Subscriptions exports.
  • Click into a customer’s account, select See details next to the subscription’s Address ID, and click View more subscription info.
Customer ID

The numerical Customer ID associated with a customer’s subscription. If you need to find Customer IDs in Recharge:

  • Access the Customers exports.
  • Click into a customer’s account and select View more information under the customer’s name.

Product and variant title

The product title and variant title for your products.

Product and variant ID

The product and variant ID from your ecommerce platform. If you need to find the product or variant ID:

Use filters to find specific subscriptions

  1. Select Customers in the merchant portal and click Subscriptions from the dropdown.
  2. Click Filters and choose your filter option.
  3. Click Apply filters.

Filter options

Tip: The search and filter options can be combined. For example, you can search for all cancelled subscriptions from a customer with a specific email address.

Filter option

Definition
Created date Search by the date the subscription was created. Use the radio buttons to select either of the following options:
  • Last 7 days
  • Last 30 days
  • Last 90 days
  • Last 12 months
  • Custom
Status Choose which subscriptions to show based on the status. Use the radio buttons to select either of the following options:
  • Active
  • Cancelled
  • Expired
Prepaid

Filter by prepaid subscriptions. Use the radio buttons to select the following options:

  • Prepaid
  • Not prepaid
Price Filter by the price of your subscriptions. Use the dropdown menu to select the range and enter the amount.
Product

Enter the external product or variant ID to search for specific products. Add multiple products separated by commas. If you need to find the product or variant ID:
Address

Filter by customer address using the following options:

  • City
  • State/Province
  • Zip code
  • Country

Edit subscriptions

Edit subscriptions directly in the Subscriptions tab using the Actions dropdown.

The following common actions can be done from the Subscriptions tab:

Customize your view

Customize your view to only show the columns and information that you want to see.

Click Edit Columns and use the checkboxes to select the information you want to display, and deselect what you want to remove. 

Subscriptions_tab_in_Recharge_showing_the_option_to_customize_your_view_and_select_or_deselect_which_information_you_want_to_see.png

Note: This display is based on the user and will not be reflected across different staff accounts. Refreshing or navigating away from the page will reset to the default column display.

Additional features

The Subscription ID, Address ID, Customer ID, External product ID, and Variant ID are all hyperlinked, allowing you to easily access these settings in Recharge or your ecommerce platform. 

Subscriptions_tab_in_Recharge.png

Additional setting hyperlinks

Hyperlink / Column

Destination
Subscription ID Click the Subscription ID to view and edit aspects of the subscription (i.e. change the charge date or quantity, edit, swap, or cancel the subscription, etc).
Address ID The Address ID links to the subscription’s Address ID page, where you can see all charges, the customer’s shipping, and billing address, and more.
Customer ID The Customer ID links to the customer’s Subscription orders page, which outlines all of the customer’s subscriptions.
External product ID / Variant ID The External product ID / Variant ID both link to the product page in your eCommerce platform.

Share feedback

As Recharge continues to improve and optimize this feature, your feedback is important to ensure it’s meeting the needs of our merchants. Visit our roadmap to share any feedback

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