RechargeSMS allows merchants to have direct text communication with customers. Merchants can configure notifications for customers to receive welcome messages, track orders, and manage their subscriptions.

This guide provides templates for the most common notifications. You can use them as they are or personalize the content to match your brand’s voice and style.

Before you start

See Managing SMS messages in RechargeSMS for more information on editing SMS message templates. 

Charge Reminder

Hi {{customer_first_name}},
Hope you're having a great day! 
Just wanted to let you know that your order of {{order_title}} will be processing in {{number_of_days}} days for {{order_price}}. 
To change your order, reply to this message with 'Modify Order'.

Modify Order - Modify Options

Hi {{customer_first_name}},
Please reply with a number to modify your upcoming {{Subscription_charge_date}} order of {{subscription_display_title}}:
{{modify_options}}

Welcome Message

{{powered_by_recharge_sms}}

Hey {{customer_first_name}}! 
We are excitedly preparing your order of {{subscriptions_title}}.
To manage your future orders, save this number and reply with 'Modify Order' at any time.

vCard Message (SMS Contact Card) 

This sends as a follow-up message after the Welcome Message has been sent. The SMS Contact Card is sent as an attachment to the message template. See RechargeSMS settings and features for more information on the SMS Contact Card. 

Here's our contact card. Feel free to save it.

Skip Order - Success

You got it! 
We'll skip the order originally planned for {{old_charge_date}}.
Your next order will now process on {{subscription_charge_date}}.

Skip Order - Winback Options

Got it, before we go ahead and skip this order, would you like to try another product or delay the order instead? 
Please reply with a number to continue:
{{actions}}

Order Processed

Hey {{customer_first_name}}! 
We have successfully processed your order of {{subscriptions_title}}.
Thank you - {{shop_name}}

Shipment Tracking

Hi {{customer_first_name}} 👋, 
Your order of {{subscriptions_title}} is on its way. 
You can view your tracking details here: {{tracking_url}}. 
For any questions, you can always reach us at {{shop_mail}}

Opt-in

{{powered_by_recharge_sms}}

Hey {{customer_first_name}}! 
Welcome to the {{shop_name}} SMS service! You can manage your subscription over text without having to log into your account or email us. 
Need to update your flavor or skip your next shipment? No problem, we've got you covered. 
Just reply 'Modify Order' to this number at any time :)
If you'd rather not use this service, {{reply_stop_to_opt_out}}

End Subscription - Cancellation Reason

Hey {{customer_first_name}},
We're sorry to see you go!
Before we process your cancellation, which of the following best describes why you'd like to cancel?
{{cancellation_reasons}}

Skip Order - Confirm

Hey {{customer_first_name}},
Are you sure you want to skip your order for {{subscription_title}} scheduled for {{subscription_charge_date}}? 
If so, please reply 'yes' to confirm or 'no' to keep.

Modify Order - Swap Product Multiple Options

Nice {{customer_first_name}}, you've selected {{selected_options}} so far. 
What other flavor would you like?
{{multiple_options}}

Help - Subscription Info

{{#subscriptions}} Your next order of {{subscription_title}} for {{subscription_total}} is scheduled for {{subscription_charge_date}}.
  {{/subscriptions}}
Reply 'Modify Order' to make changes :)

Modify Order - Swap Product Success

Consider it done! 
You'll now receive {{subscription_title_and_price}} in your next shipment processing on {{subscription_charge_date}}

End Subscription - Contact

Someone from our team will be in touch with you soon via email and they'll take it from here.

End Subscription - Winback

Hey {{customer_first_name}}, before we go ahead and cancel your subscription, would you like to delay or skip your upcoming order instead? Please reply with a number to continue:
{{actions}}

Delay Order - Options

Got it, would you like to delay your upcoming order by:
{{actions}}

Modify Order - Swap Product Options

Alright {{customer_first_name}}, let's set you up with a flavor swap. 
Reply with:
{{actions}}