This guide outlines the security and authentication measures taken by the Recharge Support team when accessing your account.

For information on Recharge security policies, compliance records, and privacy information, see the Recharge Trust Center. Refer to Privacy at Recharge for GDPR, CCPA, and data privacy information, along with PCI compliance FAQs.

Account changes

All changes to account functionality and access, specifically around billing functionality, cancellation, and payment processor settings, should be made by the account owner directly in their account. 

• The store owner must approve any updates that require a Recharge Support team member to step in and handle the change. 

• Approval from the account owner on any changes must be done while logged into the store owner account listed on the store or, if in a follow-up interaction with support, by the e-mail address listed on the store owner account. 

• If the request isn't made by the account owner directly, Recharge will request that 1) they are CC’ed on the follow-up support ticket and 2) they confirm their approval in writing via email before being able to proceed.
• Recharge Support cannot make adjustments to user permissions, and does not add or delete accounts. Email privacy@rechargeapps.com with your 1) first and last name; (2) email address; and (3) phone number to request access, delete, or update your Personal Information. See the Recharge Privacy Policy for more information. 

Credit card information

Credit card information should never be shared via email, chat, or phone. If it is accidentally shared by the merchant, the email or chat is completely deleted and scrubbed to ensure the information is not accessible. 

• Only the account owner can directly adjust the credit card information on an account.
• Customers should make billing changes themselves through their customer portal.

Merchant customers

Recharge support cannot provide store owner information through any correspondence or notification to customers who contact Recharge directly. Only public-facing contact information may be provided, such as the store's website address or information found via publicly available search engines.