Managing Shopify’s payment authentication with nextActionURL
Shopify handles 3D Secure authentication by emailing customers a URL link when the financial institution requires a confirmation. The nextActionURL is a generated URL sent to the customer when they are required to complete 3D authentication on secured payments.
This guide helps walkthrough the process of managing customers that receive a nextActionURL email link.
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
Customers are asked to confirm the payment for a subscription order
For security and fraud prevention, Shopify sends customers a nextactionURL when the customer's financial institution requires 3D Secure authentication. Customers receive an email for purchase authentication with the nextactionURL link they use to confirm the processing of their subscription.
- Have these customers click the
nextactionURLlink they received by email, to process their charge. - Learn more about Shopify’s 3D secure billing, how nextActionURL works, and developer references on Shopify’s 3D secure implementation with subscription billing.
The customer’s recurring charge is stuck in pending
Your customer has likely received an email from Shopify to confirm their subscription billing with a nextactionURL included. This must be completed by the customer in order for the charge to process and go through. Reach out to the customer, assure them that the URL link is valid and advise them to click the link directly.
The customer did not receive the transaction authorization email
Contact Shopify Support for assistance regarding nextActionURL troubleshooting. The Recharge support team only helps confirm and provide context that a customer’s charge is stuck in pending and that a nextActionURL is present for the customer to complete.
Customers report an error with the URL link
Contact Shopify Support for assistance regarding nextActionURL troubleshooting, since the payment is processed on the Shopify side.
