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New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, product information, and our support team. Learn more.

To access:

1. From the Recharge Merchant Portal, click the Help dropdown menu in the bottom left corner.
2. Select Get help.

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How can we help?

All Platforms Recharge Checkout on Shopify Shopify Checkout Integration Recharge Checkout on BigCommerce BigCommerce Checkout Integration Custom

Recharge
Installation and Getting Started

Installation and Getting Started

Installing Recharge on your store, migrating from a different platform, general FAQs, and resources.

Getting started with Recharge

Recharge
BigCommerce
Resources

Integrating your platform

Shopify platform
BigCommerce platform
FAQ
Troubleshooting

Converting integration types

Shopify Checkout Integration
Conversion FAQs

Migrating to Recharge

Understanding migrations
Migrating to Recharge from another platform
Migrating bundle subscriptions
Data preparation
Migrations FAQs

Accessing Recharge Support

Getting started
Reaching out
Scope of Support
Support policies

About Recharge

Using Recharge
Security, privacy, and policies
Product development
Partners

Didn’t find what you’re looking for?

PLATFORM

Theme Engine
Enhanced Analytics
One-time Products
Integrations
Shopify Subscriptions
BigCommerce Subscriptions
Plans & Pricing
System Status

PARTNERS

Support Documentation
Theme Engine Documentation
API Documentation
Developer Documentation
Support add-ons
Managed Services
Partner Agencies
Partner Login
Become a Partner

RESOURCES

Headless Subscription Builds
New to Subscriptions
Migrations
Shopify Plus
Subscription Report
Hit Subscribe – Podcast
Customer Stories
Blog

COMPANY

About
Careers
Join Newsletter
Culture Blog
Media Kit
Vulnerability Reporting

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Santa Monica, California