Handling missing payment method errors
Sections
Issue
The customer's profile or charge is showing an error that the payment method is not found or payment method missing.
Environment
This issue may appear on all platforms but is most common for merchants migrating to Recharge from another platform.
Click Customers > Order errors to view charge errors in the merchant portal.
Resolution
Missing payment method indicates that the customer has not yet added a payment method or there was an error in configuring their payment method. The customer should log in and add a new payment method to resolve or cancel the subscription and checkout with a new one using a different payment method.
The customer can log in to their customer portal and use the Payment methods page to update their payment information on file as outlined in Instructions for your customers.
