Handling Authorize Response Error: User authentication failed. The account or API user is inactive. Error code: 8
Sections
Issue
There are orders with charge errors that include an Authorize response error in the error details. Authorize response error are error codes received from Authorize.net to Recharge. When you hover over ‘i’ for more error message details, it shows Authorize Response Error: User authentication failed. The account or API user is inactive. Error code: 8 in the popup window.
Environment
- Recharge Checkout on BigCommerce
- Recharge Checkout on Shopify
- Custom
Refer to Shopify's article on Authorize.net if you are using the Shopify Checkout Integration.
While checking the status in the merchant portal under Customers > Order errors.
Resolution
For error code 8, Authorize.net explanation includes:
User authentication failed. The account or API user is inactive. The payment gateway, reseller, or user account is not currently active.
With this charge error, it is recommended reaching out to the Authorize.net support team for assistance. Ask about whether your Authorize.net account is active and regarding your payment gateway configuration.
