Sections

• Issue
• Environment
• Resolution

Issue

The Bundles widget fails to appear as intended on the product page or items are not appearing in the selection portion of the Bundles widget

Environment

Resolution

Situation 1 - A specific collection of products or bundle content items are not appearing as expected in the Bundles widget 

There are four reasons why this may occur: 

• Parent bundle and content products do not match 
• Multiple collections configured to the same bundle 
• Fixed-price bundle contents cannot be set as subscription only
• Add-on product settings are not configured correctly

Parent bundle and content products plans do not match 

If the Bundle is a dynamically-priced customizable bundle, the Bundle content products must be added to Recharge separately. The subscription frequencies and discounts must be the same for all products in a bundle and the parent bundle product. 

Here's an example of how an error can happen when setting up a customizable bundle with dynamic pricing, where the plan discounts differ:

Parent bundle product

• Subscription and one-time 
• Discount is set to 10%

Bundle contents product

• Subscription and one-time 
• Discount is set to 15%

To update the subscription plan:

1. Navigate to Products in the Recharge merchant portal. 
2. Select the product you want to edit the plan for and click Manage plans.
3. Click the pencil icon on the plan to make edits, and select Done after you've updated the plan.
4. Click Save plans to save changes. 

Bundle contents are in multiple collections for the same bundle 

The contents will not appear in the widget if they are in multiple collections that are configured to the same bundle.

Fixed-price bundle contents cannot be set as subscription only

If the Bundle is a fixed-price bundle, the Bundle content products cannot set as subscription only. The Only show this product with these purchase options checkbox must be unchecked on Shopify.

Add-on product settings are not configured correctly

Add-on products are only available for purchase if the add-on products are available in Recharge and have the same delivery frequency rule as the parent bundle product. Add-on products and collections are not available to customers if these two rules are not met. 

Situation 2 - The Bundles widget does not appear on the product page

There are four reasons why this may occur: 

• Product not setup for the Online Store sales channel
• Confirm bundle files have been installed
• Bundle must be published
• Preset bundle contents will not automatically appear on the product page 

Product not setup for the Online Store sales channel

Review the product in Shopify to confirm that the main bundle product and bundle collection are active and configured for the Online Store sales channel. The widget will not render if any of the collections selected are not setup for the Online Store sales channel.

Confirm bundle files have been installed

Confirm that the bundle files have been correctly installed to the live theme

1. 1. 1. In the merchant portal, click Products and select Bundles.
      2. In the Tools section, click Add the bundles theme snippets to my store.
         
      3.  Confirm by selecting Got it: Add new template. 
         

Bundle must be published

Ensure the bundle is published and the product template in Shopify is set to recharge-bundle. The bundle must be published for the widget to appear on the storefront.

Preset bundle contents will not automatically appear on the product page 

Preset bundles use the standard Shopify product page format rather than the Bundles widget. The preset bundle contents will not automatically appear on this page. 

• You can add a description of what is included in the preset bundle directly in the Shopify product descriptions.
• Create a custom product template in the Shopify theme editor.