Finding, contacting, or updating the store owner

Recharge permissions allow store owners or administrators to control what their team members can access within the Recharge app. There may be times when you need to find, update, or add a store owner. This article provides steps for identifying your store owner, requesting permission changes, or transferring store owner.

Identify the store owner

To identify the store owner:

1. In the Recharge merchant portal, go to Settings > Accounts.
2. Locate the store owner(s) email address listed under Store owners.

Request permissions

Recharge permissions allow store owners or administrators to control what their team members can access within the Recharge app. Your ecommerce store admin access does not automatically give a user full access in Recharge.

To request access:

1. Identify the store owner.
2. Contact the store owner and request the permissions you need access to.
3. Have the store owner update your permissions in Recharge.

For additional guidance, have the store owner review Managing Recharge user and account permissions.

Update the store owner account

Your Shopify or BigCommerce store owner will always be recognized as an "owner" in Recharge. You must submit a request to change your store's Recharge owner. If you need to update the store owner details, you should first update the store owner on the ecommerce platform.

• For Shopify, follow the transfer ownership guide.
• For BigCommerce, follow the store owner permissions guide.

Once the owner is updated on the ecommerce platform, have the new store owner access Recharge. This will automatically assign them as the store owner in Recharge. 

• If you would like to keep the previously listed store owner as a store owner account, no further steps are required.
• If you would like to downgrade or remove the previously listed store owner, proceed to Step 2.

Downgrade or remove previous store owner

If you would like to downgrade or remove the previously listed store owner, reach out to the Recharge Support team while logged into the new store owner account to update the user's profile. The Support team will verify the owner account on the ecommerce platform using collaborator access and once confirmed, downgrade or remove the previously listed store owner Recharge. 

Once updated, you can remove the old account if it was manually created.