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Customer is still being charged on old Apple or Google Pay credit card
Recharge Checkout on BigCommerce
Migrated Shopify Checkout Integration
Section
Issue
A customer has reported their old Apple Pay or Google Pay credit card is still being charged.
Environment
Platform:
- Recharge Checkout on BigCommerce
- Migrated Shopify Checkout Integration
Resolution
Recharge uses the credit card associated with the payment account during checkout. To change the card associated with their subscription, the customer must update the payment method in their customer portal. Changes made in the digital wallet are not automatically reflected in Recharge billing.
Resources
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