How can I identify Recharge orders in my ecommerce platform?
Recharge-submitted orders will be identified in your ecommerce order management section in different methods depending on your platform.
Shopify
Subscription orders
Subscription orders have the tag Subscription and either Subscription First Order or Subscription Recurring Order.
Prepaid orders
If the order contains a prepaid subscription product, it also includes the tag Prepaid. Since prepaid orders contain an initial charge order, the subscription tags will also be included.
For example, a 3-Month prepaid subscription without an expiration would have the following tags:
- 1st Order - Subscription First Order
- 2nd Order - Subscription First Order, Prepaid
- 3rd Order - Subscription First Order, Prepaid
If the customer does not cancel or the subscription does not have an expiration, this cycle repeats itself:
- 4th Order - Subscription Recurring Order
- 5th Order - Subscription Recurring Order, Prepaid
- 6th Order - Subscription Recurring Order, Prepaid
BigCommerce
Recharge orders submitted to BigCommerce have Recharge identified as the external_source
.