Support for local delivery and pickup
Recharge is compatible with Shopify’s pickup and local delivery feature. With pickup and local delivery enabled, customers can pick up their subscription orders in-store or receive local delivery if eligible.
This guide provides an overview of and steps for enabling the feature.
- Shopify Checkout Integration
Before you start
- Shopify's local delivery and pickup feature is available for Shopify Plus merchants with 20 or fewer locations and with custom checkout deactivated. For more information, see Eligibility.
How it works
You can offer shipping, local delivery, or pickup at checkout after enabling this feature on Shopify. Your store's pickup and local delivery setting configuration in Shopify determines what delivery methods are provided to customers at checkout. Shopify determines the delivery methods available at checkout using several factors:
- Shipping address
- Product type (digital vs. physical)
- Product inventory
By default, pickup is always free. Local delivery costs can differ depending on how the feature is configured in Shopify. See Set up pickup and local delivery for more information.
Enable local delivery and pickup
To enable the feature, see Shopify's guides on local delivery and pickup:
After the feature is enabled in Shopify, pickup and local delivery will be available for all new eligible checkout orders. The delivery method is automatically maintained from checkout to recurring orders.
Manage delivery methods
You can view a customer’s delivery method in the merchant portal by opening an order on the Subscription or Orders details pages.
Local delivery
If the customer uses local delivery, the shipping line will display Local Delivery and the associated local delivery charge:
Pickup
If the customer uses pickup, the shipping line will display the pickup location’s name configured in Shopify. In the following example, Texas is the pickup location’s name configured in Shopify:
By default, Recharge retains the delivery method a customer selects at checkout throughout the length of a subscription. For example, customers who choose local delivery at checkout receive local delivery for all recurring orders.
The retained delivery method can be overridden in the following scenarios:
Scenario |
Result |
|
Manual shipping method override |
The customer’s delivery method is changed to shipping. |
| Add/swap products that are not eligible for pickup or local delivery | The customer’s delivery method is changed to shipping. |
| The shipping address is updated, and the new address is not eligible for pickup or local delivery | The customer’s delivery method is changed to shipping. |
| Merchant merges addresses on behalf of a customer |
The delivery method of the target address is retained. For example, if the target address uses shipping and you merge an address using pickup to the target address, the pickup order will inherit shipping as its delivery method. Note the following about merging addresses with this feature: If the target address is set to fetch shipping rates dynamically, the new delivery method will depend on a few factors:
|
Migrations
Pickup and local delivery are supported for migrations. See Migration template explained for additional details.
Considerations
Consider the following when using local delivery and pickup:
Consideration |
Note |
| Prepaid subscriptions are not compatible with local delivery and pickup. | |
|
One-time products |
The delivery method selected at checkout will apply to both one-time and subscription products processed through the Shopify checkout. If a one-time product is added to an existing subscription, it also inherits its delivery method. |
|
Existing orders |
The pickup and local delivery feature only works on new checkout orders. You cannot update an existing customer's delivery method from shipping to pickup or local delivery. If an existing customer wishes to switch from shipping to pickup or local delivery, they must place a new checkout order.
|
|
Out of stock |
If a product is set to track inventory in Shopify and is out of stock at subscription renewal, Shopify will not return delivery methods. If Recharge does not receive delivery methods from Shopify, the order will result in a charge error or process the order using free shipping, depending on a store's advanced inventory settings. |
|
Pickup orders with multiple subscriptions |
Pickup orders with multiple subscriptions that have different intervals, may have their recurring order delivery changed to shipping. This is due to a Shopify limitation related to missing subscription contracts. Customers must check out again to change the delivery method back to pick up. |
|
Bundles |
Only dynamically-priced customizable bundles are compatible with local delivery. All bundle types are compatible with local pickup orders. |
