Customer Portal translations
You can adjust the language translations and customize certain text elements in your customer portal to match your store's brand.
This guide provides information on adjusting the wording used throughout your customer portal.
Overview
Recharge offers the ability to update the wording and phrases used throughout your customer portal to better align with your brand, or to translate the language used when communicating with customers. The customer portal language is set to English by default. See Translations for additional details.
Access the Translation settings
- In the merchant portal, click Storefront and select Copy & translations.
- Select the Customer Portal - Affinity or Customer Portal - Themes translations tab.
- Each translation field expands, where you can adjust the text customers see. Click Save once you've finished making your edits.
Available Affinity Customer Portal translations
- Shopify Checkout Integration
Tab |
Purpose |
|
General |
General elements displayed throughout the portal, such as links to other pages |
|
Navigation |
Navigation text for all of the tabs/sections in the portal |
|
Notifications |
Messaging used to inform customers of the progress or outcome of an action they took in the customer portal |
|
Discounts |
Messaging and labels used when a customer wants applies or removes a discount through the portal |
|
Orders |
Messaging related to
|
|
Addresses |
Messaging and labels used when a customer updates their shipping address |
| Gifting | Messages and labels used to let gift recipients know about their gift, plus language used to let customers gift a product |
|
Product |
Elements presented to customers if they add or swap a product to their subscription through the portal |
| Cancellation | Messaging related to customers cancelling their subscriptions through the Affinity customer portal |
| Payment methods | Messaging and labels used when a customer wants to view, update, or change the payment method associated with their subscription through the customer portal |
|
Subscriptions |
Messaging and labels presented when customers views/edits their subscriptions |
| Account Settings | Labels related to customers updating their account settings |
| Experiences |
Labels and messaging related to Subscription Experiences |
| Credits | Visible to merchants using Rewards - Adjust translations to control the text customers see in the credits section of the customer portal |
Translate Affinity into different languages
With Affinity, you can save multiple translations of the customer portal in different languages and display these to customers depending on the language they select when viewing the portal. Use the Language dropdown menu to create additional translations for the Affinity customer portal.
Recharge does not automatically translate the portal for your customer. You must add your own translations for any other languages.
Passwordless login translations for Affinity
Use the Account login section under the Customer Portal - Themes tab to update the wording customers see when using passwordless login.
Available translations for additional Customer Portal - Themes
Tab |
Purpose |
|
General |
General elements displayed throughout the portal, such as links to other pages |
|
Dates |
Text for how you want to display dates, including days of the week and months. |
|
Navigation |
Navigation text for all of the tabs/sections in the portal |
|
Delivery schedule / Upcoming Orders |
Messaging used to communicate information about deliveries and shipments |
|
Cancellation with retention strategy |
Alternative cancellation options presented to customers that they may consider instead of churning |
|
Product |
Elements presented to customers if they add or swap a product to their subscription through the portal |
|
Subscriptions / One-times |
Messaging and labels presented when customers views/edits their subscriptions |
|
Bundle Management |
Messaging for Bundles. |
|
Billing information |
Messaging and labels presented to customers when they access their billing and credit card information |
| Purchase history page | Elements presented to customers when reviewing their order history |
| Shipping address | Messaging and labels used when a customer updates their shipping address |
| Discount | Messaging and labels used when a customer wants to apply a discount through the portal |
| Request account invite | Messaging displayed to customers when they use the Request account invite flow from the storefront Customer Account to access their customer portal |
| Shipping | Messaging and labels used for shipping. |
| Payment methods | Messaging and labels used when a customer wants to view, update, or change the payment method associated with their subscription through the customer portal |
| Messaging and labels used when a customer wants to view or edit their email address in the customer portal | |
| Account phone | Messaging and labels used when a customer wants to view or edit their phone number in the customer portal |
| Account login | Messaging and labels used when a customer is accessing their account with passwordless login |
| Flows/Experiences | Update select wording related to specific flows. |
| 3DS Authentication | Update wording related to payment method updates. |
Translate the Request Account Access page
- Shopify Checkout Integration
The Request Account Access page can be adjusted through the Translation settings.
- In the merchant portal, click Storefront and select Copy & translations.
- Select Customer Portal - Themes and expand Request account invite.
- Update the applicable fields and click Save.
