Handling order injection charge errors on BigCommerce
There may be times when using the BigCommerce Checkout Integration that merchants experience order injection errors. Order injection errors occur when a charge has been successfully processed in Recharge, but the order is not successfully created in BigCommerce. When an order injection error occurs, Recharge refunds the order and raises a charge error.
Depending on the type of error, there are different ways to resolve it. This article provides guidance on solving these errors using the Recharge merchant portal.
- BigCommerce Checkout Integration
- Recharge Checkout on BigCommerce
Locate charge errors
You can locate order injection errors using the Recharge merchant portal.
- From the merchant portal, click Customers and select Order errors.
- Locate the order that was not successfully created in BigCommerce.
- In the Error column, note the error type.
- Use the Resolve charge errors reference table to resolve the order injection failure.
Resolve charge errors
Several types of order injection errors trigger the BC_REJECTED error status. Use the following table to troubleshoot each charge error type:
Charge error type |
Description |
Troubleshooting resources |
insufficient inventory |
When checking the Orders status, there is a charge error listed as This error displays when one or more products on an order are out of stock. |
Troubleshooting insufficient inventory errors |
invalid product options |
When checking the Orders status, there is a charge error listed as This occurs when a subscription does not have the required product options or has outdated ones that need to be updated. An example of an invalid product option is a modifier that was recently deleted or added to the product. |
Handling invalid product options errors |
invalid billing/shipping zip code |
When checking the Orders status, there is a charge error listed as This occurs when customers update their payment method and enter invalid information in the billing or shipping zip code fields. |
Handling billing/shipping zip code error messages |
unauthorized or suspended
|
When checking the Orders status, there is a charge error listed as unauthorized or suspended under the Error column. |
Troubleshooting unauthorized store or store suspended errors |
