Changing the currency of a subscription

The currency on an old or active subscription cannot be changed. You must create a new customer shipping address and add a new subscription with the updated currency.

Step 1 - Add a new customer address

Update the customer's currency selection by adding a new address for the customer: 

1. In the merchant portal, select Customers and click Customers.
2. Search for and select the customer. 
3. Click Add address.
4. Add the customer's payment method, address information, and set the preferred currency.
5. Click Confirm: add address.

Step 2 - Add a new customer subscription

1. Click Add product in the new customer address. 
2. Select the product matching the original subscription and click Next.
3. Update the subscription details if needed.
4. Click First charge date and match it to the original subscription's next order date. For prepaid subscriptions, choose a date at least one week in the future.
5. Click Add product to finish.

Step 3 - Cancel the old subscription

For regular product subscriptions or prepaid subscriptions set to renew, cancel the existing subscription. 

For existing remaining $0 prepaid shipments, these can continue as planned since they are processed without a charge.