Updating shipping address for a customer
A customer may reach out to request an update to their shipping address. Customers can make this update in the customer portal, but as the store owner you can also adjust the address directly in the merchant portal. This guide provides instructions on how to update a customer's shipping address.
Update shipping address
- In the merchant portal, click Customers and select Customers from the dropdown. Search and select the customer.
- Click the actions dropdown on the address you would like to update and select Edit address.
- Update the shipping address and click Update.
Update shipping address for a prepaid subscription
For prepaid subscriptions, the simplest approach is to update the existing address on file rather than to create a new address. If a new address is created and the prepaid renewal is moved to the new address, the system will not update future queued orders.
If a new address has already been created, use one of the following methods depending on whether the original address still exists:
If the original address still exists: Delete the prepaid orders from the existing prepaid address and re-create them on the newly created address.
If the original address has bee deleted: Contact Recharge Support to assist with moving the prepaid orders to the new address or fixing address details.
Link customer to their shipping address page
If your customer portal settings allow customers to edit their shipping address, you can link your customer to this page directly.
- In the merchant portal, click Customers and select Customers from the dropdown. Search and select the customer.
- Click on Customer portal links to access the dropdown.
- Click the copy icon beside the section of the customer portal you wish to share with your customer.
Update shipping address in bulk
Use the Bulk Managing Discounts and Addresses tool to update the shipping address. To process this type of update you will need to complete the Import template with the address_id and the address property to be updated. You only need to include the property to be updated all other properties can be left out of the template if they do not require updating.
A full list of properties and their formatting can be found in the Bulk Managing Addresses chart.
Once your CSV file is ready to import, follow steps 2 and 3 in the Bulk Managing Addresses guide to complete the update.
