Revert, delete, or cancel a bulk update

When using Recharge's bulk management tools, if records cannot be processed or you encounter issues with the update you can revert, delete, or cancel a bulk update.

This guide covers instructions on how to accomplish each action. 

Revert the bulk update using a backup file

You can revert the bulk update using a backup file if you cannot process the records or encounter issues with the update.

To revert the bulk update: 

1. In the merchant portal, click Tools & apps, then select Bulk updates.
2. Hover over the bulk update row and select the three vertical dots menu.

3. Select Download backup file. Use the following table for a summary of each file type:

   FILE TYPE	SUMMARY
   Error	Records that pulled errors during the update are displayed in this download.
   Success	Records after a completed bulk update.
   Backup	Original records if you need to undo an update that was processed.

4. Use the backup CSV file to run another bulk update. This will override any changes from the original bulk update.

Delete the bulk update

To delete the bulk update: 

1. In the merchant portal, click Tools & apps, then select Bulk updates.
2. Hover over the bulk update row and select the three vertical dots menu.
3. Select Delete update.

Cancel the bulk update

The cancelupdate prompt only appears during processing. You can cancel the bulk update process if you need to edit the CSV file before processing is complete.

To cancel the bulk update: 

1. In the merchant portal, click Tools & apps and select Bulk updates.
2. Hover over the bulk update row and select the three vertical dots menu.
3. Select Cancel process.