Tiered discounts
Tiered discounts allow you to set up dynamic discounts that increase based on the quantity of items in the cart. You can use these discounts to drive growth and profitability for your store. Tiered discounts can significantly boost Average Order Value (AOV) by incentivizing customers to buy more, increasing the transaction value.
This guide covers configuring tiered discounts, how to resolve error messages, and considerations when using this feature.
- Migrated Shopify Checkout Integration
- Shopify Checkout Integration
Before you start
- Tiered discounts are compatible with stores using the Shopify checkout. You must be on Recharge's Pro or Custom plans to use this feature.
Configure tiered discounts
Create tiered discounts directly in the merchant portal to drive profitability and growth for your store. You can only create percentage-based discounts, and you cannot set an expiry date for tiered discounts. Tiered discounts have the capability to stack with regular discount codes. Currently, you can only use up to a maximum of ten discount tiers per discount.
To create tiered discounts:
- Click Discounts, then select Tiered discounts from the dropdown in the merchant portal.
- Select Create tiered discount.
- Click + Select a Bundle to choose the bundle eligible for tiered discounts.
- Configure the discount tiers by choosing the minimum number of products that customers must add to a bundle to receive a specified discount amount. A maximum of ten discount tiers per discount can be added using the + Add tier button.
- Select where this discount can be applied and which purchase type.
- Name the discount and select Save tiered discount.
- When you're ready for the tiered discount to be live on your store, click the kebab menu, and select Activate discount.
- After a tiered discount is enabled for the bundle, the discount is applied to all existing customers as long as the discount is active.
- New customers who check out with the associated bundle while the tiered discount is active have this discount applied permanently.
- Any customer who has gone through the checkout while the discount is active have this tiered discount permanently. Other customers (ie. customers who added the discount via the customer portal or existing customers who subscribed to the bundle before you enabled the discount) only have this discount applied while it is active.
Once you've activated your discount code, Recharge applies an added discount titled "Buy more save more" to all orders containing a tiered discount. The tiered discount is visible in the order confirmation email and the order details page on Shopify.
Checkout Extensibility eligibility
To confirm if your store is eligible to use Checkout Extensibility:
- From your Shopify admin menu, click Settings.
- Click Checkout. At the top of the checkout page, see your store’s eligibility.
Resolving error messages
Error message - Shopify is not allowing the discount to be added to your store. Please see our documentation for more information on how to resolve
This error message displays if you have another automatic discount function that clashes with tiered discounts. Shopify blocks the discount because stores cannot have two different checkout functions applying at the same time.
You must remove the other automatic discount function to ensure tiered discounts work.
Error message - You have reached the limit of tiered discounts that apply on checkout. Please see our documentation for more information
This message displays if you reach the maximum limit of tiered discounts. Recharge's current limit for tiered discounts that can apply to checkout are 10 different discounts with three tiers each.
This error only applies to discounts applied on the checkout or checkout and recurring orders. You can include unlimited recurring-only discounts.
Considerations
- Tiered discounts only works with Dynamic Bundles.
- If a variant that is offered within a tiered discount bundle is added to the cart separately from the bundle, the higher tiered discount amount is applied. This occurs because of a limitation on the storefront due to Shopify functions which applies the maximum discount to the variant.
- For example, if a tiered discount is set to apply to ‘Bundle X’. The tiered discount is configured to 4 products - get 10% off, 5 products - get 20%, 6 - get 25%. A customer orders the designated bundle and picks 4 products, then adds another product separate from the bundle, the 20% discount will apply.
- You cannot manually remove discounts from customer addresses. Contact the Recharge support team if you need to remove or bulk remove a specific tiered discount from customer addresses.
- Tiered discounts applied to orders are stacked with discounts from Rewards and Cancellation Prevention experiences, plus subscribe and save discounts.