Getting started with upselling subscriptions at the checkout
Checkout Upsell provides customers with the option to upgrade a one-time product to a subscription during checkout.
This guide provides instructions for accessing Checkout Upsell, explains the functionality of this feature, and offers insights into interpreting performance data.
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
Before you start
- Checkout Cross-Sell is only available for stores using Shopify Plus.
Key features
Upsell all items in an order
Allow customers to upgrade all their one-time products to subscriptions at the checkout with a single click, including on mobile devices.
Recharge makes it easy for you to highlight potential savings across all products to improve upsell conversion and visibility on mobile devices.
Upsell one-time customers on a subscription
Let customers choose which one-time products they wish to convert to subscriptions. This setting is optimized for desktop orders.
Use cases
Review the following use cases to understand why you may want to implement Checkout Upsell for your store:
Use case |
Description |
|
Increase subscription conversions |
Encourage customers to commit to recurring purchases by presenting the benefits of subscriptions at key decision points in the shopping journey. This approach can turn one-time purchases into long-term subscriptions, ultimately boosting conversion rates and increasing long-term revenue. For example, prompt customers to upgrade to a subscription when they purchase a popular item, such as a daily cleanser. |
| Make routines easy |
Make it easy for customers to automate their routines by offering them subscriptions of the products they use every day. For example, offer customers who purchase a one-time bag of dog food the ability to upgrade their purchase to a subscription so that they can receive regular deliveries without the hassle of manually reordering food each month. |
| Offer discounts on subscriptions |
Remind customers one last time that they can save by subscribing. This is especially useful for customers who routinely purchase the same product. For example, offer customers the opportunity to subscription to regular monthly shipments of their favorite coffee beans at a discounted cost. |
Set-up instructions
See How to configure a Checkout Upsell Subscription Experience for detailed set-up instructions.
Considerations
Consider the following when using the Checkout Upsell feature:
Consideration |
Notes |
| Product configuration | Products must be configured to be sold as both one-time and subscription offerings for the upsell experience to display. |
| Bundles | Checkout Upsell is not compatible with Bundles. |
| Line item properties | Depending on your Shopify theme, line item properties may appear in the cart when the Checkout Upsell experience is active. |
| Subscription type | The Upsell app block only appears for products available as both a one-time product and a subscription. |
| Previewing the upsell offer |
The option to preview the upsell does not reflect the color you have configured in the Upsell node settings. Shopify's checkout preview does not allow you to select a specific product to preview. Configure the product in Recharge as an upsell to preview a particular product. |
| Checkout Upsell compatibility with prepaid | Checkout Upsell is not compatible with prepaid plans unless you are using Prepaid Enhancements (currently an Early Adopter product). |
Resources
See the following resources below for additional information:
