Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, and product information. Learn more.
To access:
1. From the Recharge Merchant Portal, click the Information menu icon in the top right corner.
Relevant to:
Shopify Checkout Integration
Custom
Recharge Checkout on BigCommerce
BigCommerce Integration
Migrated Shopify Checkout Integration
Recharge permissions allow store owners or administrators to control what their team members and other users can access within the Recharge app.
This guide lists the available permissions, and what information users can access when specific permissions are enabled. See Managing Recharge user and account permissions to understand how to manage account permissions.
General
Permission
Description
Analytics
Allow users to view all available Analytics dashboards.
Gifting
Allow users to view gifting related analytics, edit gift settings, or add a gift product.
You can also set the permissions to allow users to subtract gift credits from a customer's account.
Customers & Subscriptions
Allow users to view, edit, and manage customer and subscription data. This does not permit users to view processed or upcoming orders.
Discounts
Allow users to view, create, and delete discount codes.
Integrations
Allow users to view and remove installed apps, download new apps
Legal
Allow users to view and edit the email subscription terms in your Legal settings.
Orders
Allow users to view all processed orders and order errors for your store. Users can also view processed orders per customer and the charge timeline.
Products
Allow users to view, update, and delete products, collections, and bundles.
Home
Allow users to view store analytics on the merchant portal home page.
Loyalty
Allow users to view, update, and delete Loyalty-related flows.
Credits
Permission
Description
Add Credits
Allow users to Add credits.
Subtract Credits
Allow users to remove credits.
View Credits
Allow users to view credits.
Storefront
Permission
Description
Customer portal
Allow users to manage customer portal settings, add custom content, and build Quick Action URLs.
Translation
Allow users to view and make changes to store translations.
Subscription widget
Allow users to view and update subscription widget settings, or make changes to verbiage on the widget.
Settings
Permission
Description
Credits
Allow users to view and edit Credit settings.
Notifications
Allow users to view and edit notifications sent to you or your customers, update notification settings, and authenticate a domain.
Order processing
Allow users to view and manage all order processing settings.
Payment
Allow users to view payment processor information, and manage settings related to failed charges.
Shipping
Allow users to view and manage your shipping settings and rates.
Subscription experiences
Permission
Description
View Churn Tools
Allow users to view Churn Tools-related flows and analytics data.
Edit Churn Tools
Allow users to create, update, and delete Churn Tools-related flows.
View Cross-Sell & Upsells
Allow users to view Cross-Sell & Upsells flows and analytics data, and configure the Subscription Widget.
Edit Cross-Sell & Upsells
Allow users to create, update, and delete Cross-Sell & Upsells flows, and configure the Subscription Widget.
View automate
Allow users to view Automate-related flows and analytics data.
Edit automate
Allow users to create, update, and delete Automate-related flows.
Concierge
Permission
Description
View SMS
Allow users to view ConciergeSMS in the Recharge merchant portal.
Edit SMS
Allow users to edit ConciergeSMS settings.
Data
Permission
Description
Exports
Allow users to export store data.
Bulk updates and Migrations
Allow users to perform bulk updates.
Bulk updates
Allow users to perform migrations.
Admin
Permission
Description
Accounts
Allow users to create, manage, and delete other accounts.
API Tokens
Allow users to view or delete existing API tokens, and create new API tokens.
View billing
Allow users to review Recharge bills, and view billing information and payment methods.
Edit billing
Allow users to edit the billing information associated with your store.
Store
Allow users to update store information, including the store name and store email.
