Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
Can I merge customer accounts in Shopify?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Note: At this time, it is not possible to merge customer accounts on Recharge. It is recommended to add products to the intended customer profile and delete the old profile. For more information see Managing your customers.
Merging customer accounts in Shopify is not compatible and will impact subscriptions. Customer accounts in Shopify cannot be merged if either of the customer profiles has, or has ever had, a subscription contract. See Shopify's Limitations for merging customer profiles for more information.
Customers in Recharge are associated with a subscription contract, tied to their customer account in Shopify. If that account is merged into another, the customer's profile and subscriptions will be permanently deleted in Recharge.
Note: Merging customer accounts is non reversible. If the customer account is deleted in Recharge, the customer must go through the checkout process again with a new subscription.
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