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New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, and product information. Learn more.

To access:

  • 1. From the Recharge Merchant Portal, click the Information menu icon in the top right corner.
  • 2. Select Get help.
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  1. Recharge
  2. Customer & order management
  3. Managing customers
  4. Managing customers FAQs
Explore articles

Managing customers FAQs

  • How can I verify a payment method has been updated?
  • Can I block a customer from subscribing?
  • Does updating the customer's address on Shopify update the address on Recharge?
  • What is the difference between the account invite notification and the account access notification?

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