The pause subscription feature allows customers to pause their subscriptions in the customer portal and gives you control over pause interval options. 

This guide explains how the feature works, and how you can enable it in your store.

Before you start

• This feature is available for Novum, Prima, Affinity, and Theme Engine (Novum v5.1.0) customer portal themes. If you use a legacy theme such as Novum v4.2, you must upgrade your Theme Engine theme to the current version.
• For instructions on using the feature to pause subscriptions from the customer portal, see Instructions for your customers. 

Overview

Give customers the option before they cancel their subscriptions to pause their subscriptions instead. When enabled, this feature appears when a customer goes to cancel their subscription. If a customer chooses Cancel Subscription in the customer portal, a prompt offers the option to Pause Subscription instead. The customer can choose to either pause or cancel the subscription. 

Enable the pause subscription option

Enable the pause subscription option in your merchant portal:

1. From the merchant portal, click Storefront and select Customer portal.
2. Navigate to the Subscription cancellation and customer retention settings and toggle on Enable pause as a retention step before cancel.
3. Select your pause interval options. Options include Day, Week, or Month.
   
4. Click Save. 

After saving this option, customers who try to cancel their subscription will first be given the opportunity to pause their subscription. Customers select how long to pause the subscription from the duration options you set. If a customer decides to not pause their subscription, they are given the option to cancel.