Upgrading to the Affinity customer portal FAQ
- Shopify Checkout Integration
Some stores using the Novum or Prima customer portal themes are being upgraded to the Affinity customer portal beginning on January 23, 2025. The Affinity customer portal theme provides an intuitive and clean interface that allows for seamless order management.
This guide addresses some of the top considerations when upgrading to the Affinity customer portal theme.
- Who is eligible?
- Will I need to do anything for the upgrade?
- What if I have customizations on my Novum or Prima theme?
- Will I be able to switch back to the Novum or Prima theme?
- Will upgrading to Affinity allow me to use Product Subscription Plans?
- Can I test out or customize the Affinity theme before upgrading?
Who is eligible?
Shopify stores using Novum or Prima are eligible for the upgrade to Affinity. Shopify stores using the Theme Engine or BigCommerce stores are not currently part of this upgrade phase.
Will I need to do anything for the upgrade?
No action is needed unless you choose to opt-out. The migration will be seamless and your data will remain intact.
To opt-out you must complete have completed this form by January 22, 2025.
What if I have customizations on my Novum or Prima theme?
Most customizations will no longer be needed once your store has converted to the Affinity customer portal. Should your prior customizations need to be replicated, Affinity offers advanced customization options.
If you have made customer portal customizations for the Novum or Prima theme and want to ensure they will work seamlessly on Affinity, you can preview your current customizations in the Affinity customer portal by clicking Preview Theme in the customer portal settings page.
Will I be able to switch back to the Novum or Prima theme?
No, once you upgrade to the Affinity customer portal you will not be able to switch back.
Will upgrading to Affinity allow me to use Product Subscription Plans?
Yes, once you move to Affinity your store will be eligible to utilize Product Subscription Plans.
Can I test out or customize the Affinity theme before upgrading?
Yes. To test out and customize the Affinity theme:
- In the merchant portal under Storefront, click Customer portal.
- Ensure the Customer portal location setting is set to Embedded in platform storefront.
- Under Themes, click Affinity.
- Click Customize theme.
This will open up the Shopify theme editor in a new tab for you to test and customize the Affinity theme.