Win Back customers receiving "This offer isn't available" error

Issue

Customers are unable to see the Win Back offer shared with them and are seeing the error "This offer isn't available".

Environment

Resolution

If a customer reaches out stating they cannot see their Win Back offer, here are some common reasons this may be the case:

• The offer was already claimed by the customer: Verify the customer's redemption history to ensure they have not already claimed the offer.
• The customer has active subscriptions: Win back offers are restricted to customers without active subscriptions.
• The flow is inactive: The associated flow may have been deactivated.
• The customer has exceeded max flow runs: The offer reached the maximum number of times it can be claimed based on the flow limit rules.
• The system cannot load the featured products: The products associated with the offer are no longer active in Shopify.
• No subscription information is found: The customer does not have a subscription record.
• Address information cannot be retrieved: The customer does not have any saved addresses.
• No valid payment method is found: The customer either has no payment method on file or the payment method is invalid or expired.