Churn tools
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Cancellation Prevention
- Getting started with Cancellation Prevention experiences
- How to customize a Cancellation Prevention experience
- How to build a Cancellation Prevention experience for stores on the Pro plan
- How to build a Cancellation Prevention experience for stores on the Starter plan
- How to review your Cancellation Prevention analytics
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Cancellation Prevention FAQ
- Can I translate an active Cancellation Prevention experience?
- Can a customer "skip" the cancellation survey?
- Can I use the swap feature in Cancellation Prevention to swap items within a bundle?
- How can I customize the Cancellation Prevention Subscription Experience?
- What does an "Other reason" mean in the Cancellation Prevention analytics?
- Failed Payment Recovery
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Failed Payment Recovery FAQ
- Why didn't the advanced Failed Payment Recovery strategy retry a charge error?
- What happens to errored charges in an active dunning cycle if I disable advanced Failed Payment Recovery?
- What happens to errored charges in an active dunning cycle when I turn on advanced Failed Payment Recovery?
- I need to activate a new advanced Failed Payment Recovery strategy, how do I ensure charges in my existing strategy keep running?
- After enabling advanced Failed Payment Recovery, will it take into account charges that have already hit max retries reached?
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Win Backs
- Win Backs
- Getting started with Win Back landing pages
- How to create a Win Back landing page
- Getting started with Win Back drip campaigns
- How to set up a Win Back drip campaign
- Win Backs FAQ
- Churn tools Troubleshooting
