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New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, product information, and our support team. Learn more.

To access:

1. From the Recharge Merchant Portal, click the Help dropdown menu in the bottom left corner.
2. Select Get help.

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How can we help?

All Platforms Recharge Checkout on Shopify Shopify Checkout Integration Recharge Checkout on BigCommerce BigCommerce Checkout Integration Custom

Recharge
Subscription Experiences
Retain
Cancellation Prevention

Cancellation Prevention

Getting started with Cancellation Prevention experiences
How to customize a Cancellation Prevention experience
How to build a Cancellation Prevention experience for stores on the Pro plan
How to build a Cancellation Prevention experience for stores on the Standard plan
How to review your Cancellation Prevention analytics
How to translate a Cancellation Prevention experience

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