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Why aren’t my dynamic shipping rates being applied?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Sections
Issue
Dynamic shipping rates are not being applied to an order.
Environment
Platform:
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
Resolution
If dynamic rates aren't working as expected, this is usually because another shipping setting is interfering with the rate you expect. Review the following:
- Check if the customer has a manual or retained rate shipping override applied. Overrides can prevent dynamic rates from taking effect.
- Verify the Shopify shipping profile rates for the products in the order. Products may accidentally fall into different custom or general shipping profiles, leading to unexpected rates.
- If you've recently updated shipping rates, note that pending orders won't apply the new rates until the next charge processes. To update these rates sooner, contact Recharge support to request a regen of the orders.
See How to solve why shipping was charged on free shipping orders for more information.
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