How can I add churned customers to active Win Back flows?
Relevant to:
Shopify Checkout Integration
Migrated Shopify Checkout Integration
You can temporarily deactivate and then reactivate an active Win Back flow to add existing churned customers to the flow. This triggers the Activate Flow pop-up, where you can select the option to include customers who have already churned in the flow.
When enabled, Recharge adds previously churned customers to your flow.
Note: Customers who are already in a flow when you deactivate it still receive notifications from that flow until it finishes. To prevent them from receiving emails from multiple flows, disable the Yes, include customers who have already churned option when building the flow.
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