How to send a free gift reminder

Engaging your subscribers with timely reminders about their free gifts enhances customer satisfaction and reduces churn. Recharge’s Send free gift reminder template enables you to notify subscribers about their free gift when they are most likely to cancel their subscription.
This guide explains how to use the Send free gift reminder template to notify customers about free gifts associated with their subscriptions.

Before you start

• This feature is available through Rewards. Access to Rewards depends on your plan. Check the Loyalty tab in your merchant portal to confirm whether this feature is available in your store.

How it works

Use Recharge's prebuilt Send free gift reminder template to create an automated flow that notifies customers about their free gift. These reminders can be tailored based on the customer's journey, ensuring relevant and timely communication about the free gift, redemption instructions, and any expiration dates.

Step 1 - Create the flow

Create the Rewards flow in Recharge:

1. Click Loyalty in the merchant portal and select Rewards from the dropdown.
2. From the top menu, click Optimize.
3. Click Create from template and select Free gift reminder.

Step 2 - Review the template

Recharge designed this template to streamline the Rewards creation process. This ready-made template is flexible, allowing you to tailor the flow by adjusting or removing the preconfigured nodes.

Step 1 - Review the Trigger node

You can update the Trigger node to set customer conditions and define which customers should enter the flow. Alternatively, you can keep the existing trigger rules to process the flow on every order.

You can choose whether trigger conditions are evaluated on a recently processed order or an upcoming order in your Flow settings:

Step 2 - Review the Notification node

Use Recharge's prebuilt notification, or click on the Notification node to update the existing notification. Alternatively, you can remove the default node and add the Klaviyo node to create your notifications in Klaviyo.

Translating your notifications

You can translate the notifications Recharge sends as part of the flow, or target customers by language in Klaviyo to send flows in multiple languages.

Step 3 - Manage settings

Click Manage settings to rename the flow and add a description. You can also set the flow duration and run count limit. See Settings for additional details. These settings cannot be changed after the flow is activated.

Step 4 - Save and activate the flow

Save and activate the flow to start sending reward reminders to customers.

1. Click Save in the top right corner to save the flow.
2. Click Activate when you are ready to go live and automatically issue credits to your customers.