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New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, product information, and our support team. Learn more.

To access:

1. From the Recharge Merchant Portal, click the Help dropdown menu in the bottom left corner.
2. Select Get help.

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How can we help?

All Platforms Recharge Checkout on Shopify Shopify Checkout Integration Recharge Checkout on BigCommerce BigCommerce Checkout Integration Custom

Recharge
Subscription Experiences
Loyalty

Loyalty

Rewards
See all 9 articles
Rewards FAQ
See all 9 articles
Credits
Credits FAQ
- What happens to available credits if a customer cancels their subscription?
- How do I refund credits?
Surprise & Delight
- Building a Surprise and Delight Subscription Experience
Free gift FAQ
- Will my free gifts follow the inventory rules I set in Recharge?
- When is the notification sent from Recharge regarding the customer receiving a free gift or cross-sell offer through a Subscription Experience?
Referrals
- Getting started with Referrals
- How to set up a referral program
Referrals FAQ
- Can one-time customers use Referrals?

Didn’t find what you’re looking for?

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