Troubleshooting shopify_rejected errors

Issue

The charge error shopify_rejected appears when processing a subscription order. 

Environment

Resolution

This error message comes directly from Shopify and is usually a result of one of the following reasons:

• A customer missing a first name in their customer information. Update the customer information and then manually retry the charge.
• A subscription was created using a Shopify Bundles product. Shopify Bundles are incompatible with Recharge subscriptions and other subscription purchase options. 

If you encounter further issues reach out to Shopify Support.