Troubleshooting shopify_rejected errors

Issue

The charge error shopify_rejected appears when processing a subscription order. 

Environment

Resolution

This error message comes directly from Shopify and is usually a result of one of the following reasons:

• A customer missing a first name in their customer information. Update the customer information and then manually retry the charge.
• A subscription was created using a Shopify Bundles product. Shopify Bundles are incompatible with Recharge subscriptions and other subscription purchase options. See What's the difference between Recharge Bundles and Shopify Bundles for more information.

If you encounter further issues reach out to Shopify Support.