What happens if a customer becomes eligible for a second gift through a Rewards program?
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
When a customer earns multiple gift incentives through different Rewards programs, Recharge displays both gifts in the customer portal.
When a customer earns their first gift, Recharge displays it on the Rewards landing page. This page stays active until the customer accepts or declines the gift.
If the customer doesn’t visit the customer portal to claim their gift, the claim page remains displayed. It does not expire automatically.
If the same customer earns a second gift from a different rewards program, Recharge displays both gifts in the customer portal:
- The first gift remains visible on the landing page until the customer accepts or declines it
- The second gift appears as a card in the portal
When the customer visits the portal, they see both gifts. After the customer accepts or declines the first gift, Recharge updates the display accordingly, while keeping the second gift card visible.
