Offering a free order to customers

You may want to provide a free month's subscription to customers. Depending on the specific scenario, there are several methods available in Recharge.

This guide provides an overview of different ways to offer a free order to a customer or group of customers.

Apply a discount code

If you would like to offer a free month and generate an order on your ecommerce platform, you can create a 100% off discount code. If it is meant for a single order, you will want to set the number of uses to 1 charge only. The discount will not apply to the shipping charges. 

Once the discount is created, you can add it to the customer account. For more information, visit Applying a discount to an existing subscription.

Add an additional shipment to an existing charge

If you use Rewards, you can easily add a product as a free gift to a subscription.

If you do not use Rewards, you must create a one-time plan for a product to add it as a one-time free gift. After creating the one-time plan, you can add the product to the customer's order at a $0.00. cost:

1. In the merchant portal, click Customers and select Customers from the dropdown.
2. Search for and select the customer who requires a free order.
3. Select Add Product.
4. Choose the product and click Next.
5. Make sure to set the plan type to One-time purchase, and then set the price to $0.
6. Set the order date to the Custom date and input the date you would like the order to go out.
7. Click Add Product.
8. Verify in the customer's Upcoming order tab that the free product order has been added correctly.