Sometimes, you may need to discontinue a product from your store. If you are discontinuing subscription products, you must perform additional steps before deleting the product or hiding the product in your ecommerce platform. 

This guide provides instructions on how to discontinue a subscription product and how to remove a product from existing subscriptions.

Before you start

• If you would like existing customers to remain subscribed to the product, do not delete the product from your ecommerce platform. You must make the product unavailable on the storefront in your ecommerce platform instead. See Shopify's instructions for adding and updating products, or BigCommerce's instructions for setting product visibility.
• Deleting a product directly from your storefront can cause a variant not found error. To resolve this error, the deleted product will need to be swapped with an active product. Refer to Troubleshooting variant not found errors for more information. 
• To understand all available bulk update opportunities, refer to our course Updating subscriptions at scale.
• Discontinued products used as the incentive in a Surprise and Delight flow or Rewards strategies are not automatically removed from existing subscriber’s orders. Contact the Recharge Support team at least three days before processing the order to have the discontinued gift product removed.

Discontinue products for new subscribers

Product Subscription Plans

To prevent new customers from purchasing a subscription product, remove the Product Subscription Plan.

1. From the merchant portal click Products and select Products from the dropdown.
2. Locate the product you want to discontinue and select it.
3. Under Subscription plans click Configure followed by Manage plans in the dropdown.
4. Click Remove and Confirm on each Product Subscription Plan created.
5. When all of the plans are removed, click Save plans.

Legacy product rules

1. From the merchant portal click Products.
2. Locate the product you want to discontinue and select Actions.
3. Click Remove from Recharge.

Discontinue products for existing subscribers

If you are discontinuing products for only a few customers, manually remove or swap the product from the customer's account or discontinue products in bulk. 

You can use the Multi-select or Import tool to discontinue the subscription:

• To swap one product for another, follow Product Swap in bulk.
• To cancel the subscriptions and remove them from the customer profiles entirely, follow Delete subscriptions in bulk.
• To cancel the subscriptions but maintain them on the customer profile as inactive for possible reactivation in the future, follow Cancel subscriptions in bulk.