Updating subscriptions in bulk
Whenever you make an update to a product in your ecommerce platform, changes are reflected on your storefront so new subscriptions are updated by the change. Existing subscriptions retain the product and subscription properties set at the time of purchase. You may need to edit existing subscriptions to ensure that the subscription properties are correct and up to date for existing customers. This guide provides a breakdown of the types of updates available and how to process them.
Types of bulk updates
Bulk update |
Platforms |
Tools |
Resources |
| Applying or removing a discount code |
|
Import tool | Applying and removing a discount from an existing subscription |
| Cancel or delete subscriptions |
|
Pause, cancel or delete a subscription | |
| Day of the month or week |
|
Import tool | Charging on a specific day of the month or week |
| Expiration after X number of charges |
|
Import tool | Adding or removing an expiration from existing subscriptions |
| Frequency and interval |
|
Adjusting the order schedule for existing customers | |
| Line item properties |
|
Adjusting line item properties | |
| Next charge date |
|
Editing upcoming charge dates | |
| Prepaid order date |
|
CSV file via Recharge Support | Editing prepaid shipment dates |
| Product swap |
|
Adding or swapping a product | |
| Product title or Variant title |
|
Renaming products for existing subscriptions | |
| SKU regeneration |
|
Updating SKUs for existing and future subscription orders | |
| SKU override |
|
Updating SKUs for existing and future subscription orders | |
| Updating the number of items |
|
Updating the number of items | |
| Recurring price |
|
Changing the price for existing subscriptions | |
| Shipping rates |
|
Import tool | Editing shipping rates for existing subscriptions |
| Update order attribute |
|
Import tool | Update order attributes and notes |
Updates via Recharge Support
If your business model requires frequent updates it is recommended to use the available tools or the Recharge API.
Recharge Support processes specific bulk updates, as noted above, as a courtesy during Support hours Monday to Friday, excluding holidays, on a first come first serve basis. CSV files must be received at least five business days before the changes need to take effect. The minimum number of orders that can be bulk edited is 50.
Once the CSV file is prepared and the file reviewed for accuracy, send a copy to the Recharge Support team. Include the following information in your request:
- The type of bulk update.
- The number of rows contained in the file.
- The myshopify.com or store URL.
