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  3. Payments
  4. Multi-currency

Using multi-currency

Relevant to: Shopify Checkout Integration Custom Migrated Shopify Checkout Integration

With multi-currency, Shopify customers can checkout in their currency and continue to be charged by the currency after their initial checkout. Multi-currency is enabled automatically upon activation of Shopify Markets. One currency can be used for an address and cannot be changed, as the customer’s address currency was set during initial checkout. 

This guide explains how Shopify’s multi-currency settings currently work with Recharge and any limitations that may arise.

Platform:

  • Migrated Shopify Checkout Integration
  • Shopify Checkout Integration with Shopify Payments
  • Custom stores using Stripe or Authorize.net

Before you start

  • Multi-currency is supported by Recharge. The feature is enabled immediately upon activation of Shopify Markets. 
  • Automatic currency conversion is used to calculate product pricing when adding or swapping products in the merchant and customer portal. Refer to Multi-currency conversion and risk for more information. 
  • If you’re using a custom store and are interested in using multi-currency, contact Recharge support.

Multi-currency overview

Multi-currency allows customers to view and pay for their subscriptions in their preferred currency and is enabled automatically upon activation of Shopify Markets. If you enable multi-currency on Shopify, customers are charged on a recurring basis with the same price and currency that was used at checkout. Stores can only add one payment processor account per Shopify and Recharge store. While you can charge your customers in multiple currencies, the payments will settle in the store currency.

Recharge analytics will display in the store's default currency while multi-currency charges are converted into the store’s default currency on the day the transaction occurred.

You must enable Shopify Markets to use multiple currencies:

  1. In the Shopify admin, click Settings and select Markets. Review Shopify’s guide on Managing markets for your multi-currency pricing setup. You can also refer to Shopify’s Pricing in local currencies for more information on selling in local currencies.
  2. After you’ve completed setting up Shopify Markets, multi-currency settings in Recharge will automatically be enabled. 

If you decide to stop selling a specific currency in your store, existing customers that have an address created in a currency that you previously offered will continue to be charged in their set currency with the ability to add or edit products within that existing address. However, new checkouts or address creations will no longer have the option to select the deleted currency.

Note: You can update your currencies directly on Shopify and Recharge will update the available currency list automatically. Custom stores can enable currencies using the Store API object. For a customer to change currencies, they must cancel their existing subscription and add a new subscription.

Exports

You can review exports to see which customers or products are using multi-currency. The Subscriptions - All export populates presentment currency (the currency the customer used during checkout) for stores with more than one presentment currency enabled.

The following exports including additional columns that are available for Shopify Checkout Integration stores with multi-currency customers:

Select a currency when creating new addresses

There is the ability to select a currency when creating new addresses in the merchant and customer portals. Customers can have a different currency assigned per address. 

To add a currency to a new address:

  1. In the merchant portal click Customers > Customers, then search and select your customer. 
  2. Click Add Address and under Currency, select one of your enabled currencies to add to the new address.
  3. Fill out the address information. Note the address will not save unless the customer has a valid zip code. 
  4. Select Confirm: add Address to save your changes. 

Considerations

Review the following chart to understand how multi-currency works with key Recharge features:

Feature

Notes
Bundles
Subscription Experiences
  • Subscription Experiences that are set to offer fixed amount discounts will not run for multi-currency customers if the currency setting to convert fixed price discounts to customer's currency is disabled.
  • If the setting is enabled, experiences that offer fixed discounts will run for all customers and addresses. Multi-currency customers will auto convert the discount amount to the customers currency.
  • Multi-currency is not compatible with Win Backs.
Notifications
  • Klaviyo Recharge metrics are currency aware. 
  • Recharge Notifications display the customer's currency for Subscription activated, Upcoming charge, 1+ year upcoming charge, and Refund notifications using the {{subtotal_price| amount_with_currency(charge_currency, display_currency_code=True)}}variable. 
    • Stores created after December 7, 2023 will automatically have variables that support stores selling in multiple currencies.
    • Stores created before December 7, 2023 will need to manually update templates to support multiple currencies. If you have not made custom changes to your notification templates, you can select use default language to include this variable automatically.
Payment methods
  • If you have a Braintree or PayPal via Braintree setup within Recharge, multi-currency is not supported for Braintree payment methods. 
    • Customers and merchants are blocked from adding a Braintree payment method to an address that is in a presentment currency different from the store currency.
  • Foreign Exchange rates may differ slightly between Shopify and Recharge. Recharge uses a conversion rate snapshot which is captured daily. This source may differ from Shopify’s and other eCommerce platforms' conversion rates.
Shipping
  • Shipping rates are charged in customer’s presentment currency using the rates set up in Shopify. 
Subscription management
Subscription widgets
Customer portal themes
  • Affinity, Unity, and Prima customer portal themes are compatible with multi-currency. 
  • Novum and Theme Engine users will experience partial multi-currency usability. Currency in the customer portal displays as the store’s default currency. However, if the customer is adding or swapping products, a conversion will happen and the customer will be charged in their local currency pricing. 
Workflows
  • Multi-currency is not compatible with Workflows. Stores using multi-currency should not implement any of the available Workflow templates.
  • Legacy Workflows that adjust product or shipping prices are not multi-currency compatible. Price overrides are adjusted regardless of the customer’s currency.
    • For example, if you have a workflow set to change a price to 10.00, the price change will be treated as 10 pesos, 10 USD, 10 EURs, etc.
Win Backs
  • Multi-currency is not compatible with Win Backs.
Dynamic pricing
Discount types
  • Both percentage-based and fixed-price discount types work with multi-currency. However, you must ensure that the fixed-price option is turned on in your store settings to convert the discount amount to the customer's local currency. See fixed-price discounts for more information.

Multi-currency glossary

  • Conversion rate is the rate used to convert your store currency to the presentment currency.
  • FX rate is the current market exchange rate. It is the pricing method used to surface presentment currency prices in the widget, the merchant portal and the customer portal.
  • Presentment currency is the currency the customer uses to pay for their orders at checkout. This can differ from the store's default currency. 
  • Store currency is the primary currency your store uses to set product prices and that appears in your reports. This can be checked in Shopify by clicking Settings and Store Details.
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