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Can I move my current customers from one store to another store?

Relevant to: Shopify Checkout Integration Recharge Checkout on BigCommerce BigCommerce Integration

The ability to migrate your customers from one store to another depends on your store's platform.

Warning: Recharge does not recommend switching Recharge accounts. All of the product, variant, and customer IDs will change, and analytics and historical data will be lost in the switch. Please note that, as outlined in the Scope of Support, the Technical Support team cannot process migration requests or prepare data files.

Recharge Checkout on BigCommerce 

Recharge Checkout on BigCommerce stores are able to migrate customers from a current store to another. To do so, copy your data into our migration template and follow the migrating to Recharge guide for the steps to import.

Shopify Checkout Integration

Note: Shopify Plus is required in order to do PAN Migrations. Please contact Shopify Support if you have questions about eligibility.

Recharge cannot move the customer payment data from one Shopify store to another. If this is something you would like to inquire about doing, see Shopify's Payment Migration Services doc and contact Shopify's Support team directly. Refer to Migrating legacy payment methods directly into Shopify Payments using PAN migrations.

For Shopify Checkout Integration merchants, Shopify handles all payments, meaning they manage the secure handling, processing, and movement of payment data. Recharge uses Shopify’s payment system for subscription billing. If there are issues with PAN migrations, merchants need to contact Shopify Support directly, as Recharge cannot resolve payment processing issues.

A PAN migration only transfers payment data into Shopify Payments. It does not migrate subscriptions. Once the PAN migration is complete, you must also migrate your subscription data in Recharge. This includes:

  • Exporting your subscription data

  • Updating product/variant IDs to match the new store

  • Updating Shopify payment method IDs created during the PAN migration

  • Importing subscriptions into the destination store

For guidance see the Migrating to Recharge and Migr8. Contact migrations@rechargeapps.com if you have any questions about your migration.

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