How do I reactivate my Recharge account?
If you reinstall Recharge at a later date on the same storefront within two years, your subscriber history, settings and configuration will be preserved. However, subscriptions do not automatically begin reprocessing.
If you would ever like to re-enable Recharge, reach out to the Recharge support team and confirm:
- How you would like to handle existing customers. You may choose to proceed with a migration and update of existing customers, a bulk charge date update or bulk cancellation depending on your situation. This step is nuanced depending on your store’s state and should be discussed with the Recharge Support team.
- That your payment processor details are still correct.
- The widget is reinstalled and active on your storefront.
- Confirm notifications are active and enabled.
Customer management proceeds at your discretion but, we strongly recommend informing customers of the update being made so they can access their accounts and ensure information is up to date. You may also choose to have the customer reactivate from their customer portal, as it will allow them to update payment information and delivery details in the process.
The Recharge staff will help you reinstall Recharge and reactivate your account. Upon reactivation, you are subject to the plan and fees outlined on the Recharge pricing page.