How to reactivate your Recharge account

If you previously cancelled Recharge and want to begin processing subscriptions again, you can reactivate your account. If you reinstall Recharge on the same storefront within two years, Recharge preserves your subscriber history, settings, and configuration.

This guide explains how to prepare your store for reactivation and what to expect during the process.

Platform:

• Shopify Checkout Integration
• Migrated Shopify Checkout Integration
• Custom 
• Recharge Checkout on BigCommerce
• BigCommerce Integration

Before you start

• Reinstalling Recharge does not automatically resume subscription processing.
• If your store was disconnected for an extended period, you may need to update customer subscriptions, charge dates, or payment information before processing resumes.
• Reactivating your account is subject to the pricing plan and fees in effect at the time of reactivation. See the Recharge pricing page for current pricing.

Step 1 – Reinstall Recharge

Reinstall Recharge on the same storefront.

If you reinstall Recharge within two years of cancelling your account, your previous store configuration, subscriber history, and settings are retained.

Step 2 – Contact Recharge Support

Contact the Recharge support team to begin the reactivation process.

Be prepared to discuss:

• How you want to handle existing subscribers
• Whether payment processor settings are still correct
• Whether the Recharge widget has been reinstalled on your storefront
• Whether customer notifications are enabled

Depending on your store's situation, Recharge Support may recommend one of the following:

• Updating existing subscriptions
• Bulk updating next charge dates
• Bulk cancelling subscriptions
• Migrating existing customer data

Recharge Support will help determine the most appropriate approach for your store.

Step 3 – Review your storefront

Before processing subscriptions again, confirm that:

• Your payment processor is connected correctly
• The Recharge widget is installed and working
• Customer email notifications are enabled
• Customers can access their customer portal successfully

Step 4 – Communicate with customers

Recharge recommends notifying customers before restarting subscription processing.

Depending on your business needs, you may also ask customers to reactivate their subscriptions through the customer portal. This allows customers to review and update:

• Payment information
• Shipping address
• Delivery preferences

Expected outcome

After Recharge completes the reactivation process, your store can begin processing subscriptions again using your restored configuration.