How to migrate non-subscription customers
Migrate non-subscription customers to Recharge and extend your reward offerings to your entire customer base, including one-time customers. When you migrate non-subscription customers, you can continue to offer a robust Credits program to both customers who make one-time purchases and your subscribers.
This guide outlines how to add non-subscription customers to Recharge.
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
Before you start
- This feature is available through Rewards. Access to Rewards depends on your plan. Check the Loyalty tab in your merchant portal to confirm whether this feature is available in your store.
Step 1 - Fill out the CSV form
Recharge uses a standard CSV file to create customers in bulk. Download and complete the migration CSV template to add customers to Recharge.
Ensure all required fields (first name, last name, email) are filled accurately. Optional fields can be included if relevant. The CSV template uses the following column headings to create your customers.
Column Heading |
Description |
| first_name | The customer’s first name (required field). |
| last_name | The customer’s last name (required field). |
| Email of the non-subscription customer. This is required for each row (required field). | |
| customer_created_at | This is the customer's creation date in your old system. The format should be YYYY-MM-DD (optional field). |
Step 2 - Submit a migration request
Contact the Recharge support team using Recharge's in-app support to submit your completed migration CSV template.
Step 3 - Recharge creates non-subscription customers in Recharge
After receiving your request, Recharge creates non-subscription customers and assigns each a Customer ID. You must use this ID to bulk import credits.
Step 4 - Import credits for new customer accounts (optional)
Once the migration process is complete, use Recharge’s Bulk Import tool to import credits to the new customer accounts. Refer to Bulk Importing Credits for detailed instructions.
