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New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, and product information. Learn more.

To access:

  • 1. From the Recharge Merchant Portal, click the Information menu icon in the top right corner.
  • 2. Select Get help.
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  1. Recharge
  2. Getting started
  3. About Recharge
  4. Security, privacy, and policies
Explore articles

Security, privacy, and policies

  • France email open tracking rules and Recharge: What you need to know
  • Authentication and two-factor authentication in Recharge
  • Supporting EU Article 11a (Right of Withdrawal) Compliance with Recharge
  • Texas SB 140 and Recharge Concierge SMS: What merchants need to know
  • Cancellation Flows - Options and Regulatory Considerations
  • Legal and compliance resources
  • Understanding Strong Customer Authentication
  • Privacy and AI at Recharge
  • Security and PCI compliance FAQs
  • Automatic Renewal Law (ARL) and Recharge

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