This guide explains how to get started using customizations with the Cancellation Prevention Subscription Experience.

Customize the survey

You can customize the survey in the following using Recharge's drag-and-drop site builder to match your brand and gather relevant insights. The builder allows you to customize the survey questions, layout, and design of cancellation pages. You can also add custom HTML/CSS code to add media and personalize your cancellation page.

1. Click Retain in the merchant portal and select Cancellation Prevention.
2. Click Survey and select Customize Experience.

Include options for changing subscription frequency or shipment dates

You can set the survey questions to allow customers to change the frequency or delay their subscription.

1. Click Retain in the merchant portal and select Cancellation Prevention.
2. Create a new flow and select Survey.
3. Edit each answer to change the Offer name to the desired offer.

Translate the Exit Survey

You can update the verbiage for the exit survey header and sub-header directly in the flow configuration. Changes must be made in the experience configuration directly, flow translations are not configured through the Translation settings.

Change the appearance of the cancellation process

At this time you cannot change the appearance based on your store's theme, it must match the Recharge default. From a customer perspective, the cancellation process looks identical across all themes, providing a streamlined solution for your customers.